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High tech, high touch - [electronic resource] : library customer service through technology : Lynn Jurewicz and Todd Cutler.
High tech, high touch - [electronic resource] : library customer service through technology : Lynn Jurewicz and Todd Cutler.
Jurewicz, Lynn. / American Library Association / 2003
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Information technology enabled global customer service - [electronic resource] : [edited by] Tapio Reponen.
Information technology enabled global customer service - [electronic resource] : [edited by] Tapio Reponen.
Reponen, Tapio. / Idea Group Pub. / 2002
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3
Winning at service - [electronic resource] : lessons from service leaders : Waldemar Schmidt, Gordon Adler, Els van Weering.
Winning at service - [electronic resource] : lessons from service leaders : Waldemar Schmidt, Gordon Adler, Els van Weering.
Schmidt, Waldemar. / Wiley / 2003
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The experience economy - [electronic resource] : work is theatre & every business a stage : B. Joseph Pine II, James H. Gilmore.
The experience economy - [electronic resource] : work is theatre & every business a stage : B. Joseph Pine II, James H. Gilmore.
Pine, B. Joseph. / Harvard Business School Press / 1999
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5
Emotional value - [electronic resource] : creating strong bonds with your customers : Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson.
Emotional value - [electronic resource] : creating strong bonds with your customers : Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson.
Barlow, Janelle / Berrett-Koehler Publishers / 2000
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The experience economy - [electronic resource] : work is theatre & every business a stage : B. Joseph Pine II, James H. Gilmore.
The experience economy - [electronic resource] : work is theatre & every business a stage : B. Joseph Pine II, James H. Gilmore.
Pine, B. Joseph. / Harvard Business School Press / 1999
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7
The customer service training tool kit - [electronic resource] : 60 activitiesfor delivering super service to customers : Val Gee, Jeff Gee.
The customer service training tool kit - [electronic resource] : 60 activitiesfor delivering super service to customers : Val Gee, Jeff Gee.
Gee, Val. / McGraw-Hill / 2000
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8
Emotional value - [electronic resource] : creating strong bonds with your customers : Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson.
Emotional value - [electronic resource] : creating strong bonds with your customers : Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson.
Barlow, Janelle / Berrett-Koehler Publishers / 2000
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9
The experience economy - [electronic resource] : work is theatre & every business a stage : B. Joseph Pine II, James H. Gilmore.
The experience economy - [electronic resource] : work is theatre & every business a stage : B. Joseph Pine II, James H. Gilmore.
Pine, B. Joseph. / Harvard Business School Press / 1999
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