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The eternal e-customer - [electronic resource] : how emotionally intelligent interfaces can create long-lasting customer relationships : Bryan P. Bergeron.
The eternal e-customer - [electronic resource] : how emotionally intelligent interfaces can create long-lasting customer relationships : Bryan P. Bergeron.
Bergeron, Bryan. / McGraw-Hill / 2000
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E-service - [electronic resource] : twenty-four ways to keep your customers when the competition is just a click away : Ron Zemke, Tom Connellan.
E-service - [electronic resource] : twenty-four ways to keep your customers when the competition is just a click away : Ron Zemke, Tom Connellan.
Zemke, Ron. / American Management Association / 2000
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Customer winback - [electronic resource] : how to recapture lost customers andkeep them loyal : Jill Griffin, Michael W. Lowenstein ; foreword by Don Peppersand Martha Rogers.
Customer winback - [electronic resource] : how to recapture lost customers andkeep them loyal : Jill Griffin, Michael W. Lowenstein ; foreword by Don Peppersand Martha Rogers.
Griffin, Jill. / Jossey-Bass / 2001
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The eternal e-customer - [electronic resource] : how emotionally intelligent interfaces can create long-lasting customer relationships : Bryan P. Bergeron.
The eternal e-customer - [electronic resource] : how emotionally intelligent interfaces can create long-lasting customer relationships : Bryan P. Bergeron.
Bergeron, Bryan. / McGraw-Hill / 2000
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E-service - [electronic resource] : twenty-four ways to keep your customers when the competition is just a click away : Ron Zemke, Tom Connellan.
E-service - [electronic resource] : twenty-four ways to keep your customers when the competition is just a click away : Ron Zemke, Tom Connellan.
Zemke, Ron. / American Management Association / 2000
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