MARC

 008000321s1999        ulka                        0a    kor
■0801  ▼a658.5
■082    ▼a658.562▼b김64ㅍ▼223
■090    ▼a658.562▼b김64ㅍ
■1000  ▼a김연성  외저
■24510▼a품질경영▼d김연성  외저
■260    ▼a서울▼b박영사▼c1999
■300    ▼a510p.▼b삽도▼c27cm.
■505    ▼a품질경영의  기본사상/품질경영과  기업경쟁력  강화▼c4▼a품질대가들의  품질철학▼c8▼a품질경영의  발전과정과  현대적  관점▼c22▼a품질경영상/품질경영상의  제정동기와  의의▼c46▼a국내  품질경영관련  상▼c47▼a한국의품질경영관련  상▼c54▼a말콤볼드리지  국가품질상▼c54▼a일본의  품질경영상▼c64▼a데  밍  상▼c65▼a일본경영품질상▼c6800▼a유럽품질상▼c6911▼aMB상과  우리나라  품질경영상의  비교  및  시사점▼c7222▼a품질비용/품질과  비용의  관계▼c8633▼a품질비용의  정의▼c8644▼a품질비용  통제의  효과▼c9555▼a품질비용  계산의  실제▼c9766▼a품질비용  정보의  수집과  활용▼c10077▼a품질비용에  관한  주의사항▼c10188▼a품질관리와  회계시스템▼c10599▼a품질개선  기본도구/지속적  개선의  개념▼c12100▼a품질관리  7가지  도구▼c12511▼a품질관리  신  7가지  도구▼c14022▼a과제달성형  접근방법▼c14733▼a통계적  품질관리와  품질공학▼c16044▼a관리도▼c16055▼a공정능력지수▼c17466▼a샘플링검사▼c17777▼a다구찌  품질공학▼c18488▼a고객만족측정/고객만족(CS)은  품질경영의  근본▼c19999▼a고객만족경영의  특징은  고객만족지표의  설정▼c20300▼a고객만족도(CSI)의  측정과  활용▼c20511▼a고객의  니즈  파악  기법▼c21022▼a제품의  속성을  분석하기  위한  지각도▼c21133▼a제품이  제공하는  속성의  집합을  분석하는  다속성  모형▼c21244▼a제품에  대한  고객의  효용을  분석하는  컨조인트  분석▼c21555▼a품질기능전개와  품질의  전략적  활용/품질기능전개▼c22666▼a매력적  품질과  당연적  품질▼c23577▼a전략적  방침관리/품질방침의  수립▼c25588▼a방침관리의  개념▼c25799▼a방침관리와  목표관리의  차이▼c26000▼a방침관리의  추진▼c26311▼a전략적  방침관리▼c26922▼a조직구성원의  조직적  참여/서  론▼c28933▼a기업문화의  변혁과  TQM▼c29144▼a종업원의  참여▼c29455▼a조직구조상의  변화▼c29766▼a품질분임조▼c30177▼a제안제도▼c30788▼a서구의  팀  활동▼c31099▼a종업원  만족도  향상에  의한  참여의식  제고▼c31200▼a능력개발의  개념과  방법▼c31511▼a교육  및  훈련▼c31822▼a전사적  설비보전(TPM)/생산환경의  변화와  TPM의  등장▼c33733▼a생산부문의  효율화를  위한  체제구축▼c35144▼aTPM  소집단활동▼c35655▼a품질정보시스템/품질정보시스템  구축의  의의▼c37366▼a품질정보시스템  구축  방안▼c37677▼a품질정보시스템의  적용  및  활용  방안▼c37988▼a품질정보시스템이  나아갈  길▼c38399▼a벤치마킹/벤치마킹의  의의▼c39400▼a벤치마킹의  발전  역사▼c39511▼a벤치마킹의  대상▼c40122▼a무엇을  벤치마킹할  것인가▼c40233▼a벤치마킹  4단계  절차▼c40944▼a벤치마킹의  원리▼c41355▼a표준화와  품질보증시스템/표준화▼c42766▼a사내표준화▼c43477▼aISO  9000과  14000시리즈▼c44188▼a품질보증의  개념▼c45399▼a품질보증시스템▼c45600▼a제품책임▼c46111▼a서비스품질/왜  서비스품질에  관심을  두어야    할까?▼c47922▼a서비스품질은  측정할  수  있는가?▼c48733▼a어떻게  하면  서비스품질을  높일  수  있을까?▼c49644
■950    ▼b26,000

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