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Lean Six Sigma for service - [electronic resource] : how to use Lean Speed andSix Sigma Quality to improve services and transactions : Michael L. George.
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Lean Six Sigma for service - [electronic resource] : how to use Lean Speed andSix Sigma Quality to improve services and transactions : Michael L. George.
Detailed Information
- 자료유형
- 비도서
- ISBN
- 0071436359 (electronic bk.)
- 미국회청구기호
- TS156-.G474 2003eb
- DDC
- 658.5620151-22
- 서명/저자
- Lean Six Sigma for service - [electronic resource] : how to use Lean Speed andSix Sigma Quality to improve services and transactions : Michael L. George.
- 발행사항
- New York : McGraw-Hill, c2003.
- 형태사항
- xiv, 386 p. : ill.
- 주기사항
- Includes index.
- 내용주기
- 완전내용Using Lean Six Sigma for strategic advantage in service. The ROI of Lean Six Sigma for services -- Getting faster to get better (why you need both Lean and Six Sigma) -- Success story #1 Lockheed Martin -- Seeing services through your customers' eyes -- Success story #2 Bank One -- Executing corporate strategy with Lean Six Sigma -- Success story #3 City of Fort Wayne, Indiana -- The value in conquering complexity -- Success story #4 Stanford Hospital and Clinics. DeployingLean Six Sigma in service organizations. Phase 1: Readiness assessment -- Phase2: Engagement (creating pull) -- Phase 3: Mobilization -- Phase 4: Performance& control. Improving services. Service process challenges -- Using DMAIC to improve service processes -- First wave service projects -- Raising the stakes in service process improvement -- Designing world-class services (design for Lean Six Sigma).
- 복제주기
- Electronic reproduction. . Boulder, Colo. : NetLibrary, 2003. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.
- 일반주제명
- Quality control Statistical methods. Service industries Quality control Statistical methods. Six sigma (Quality control standard)
- 기타저자
- NetLibrary, Inc.
- 기타형태저록
- . Original. 0071418210. (OCoLC)52143805
- 전자적 위치 및 접속
- . Original. 0071418210. (OCoLC)52143805
- Control Number
- gtec:54396
MARC
008031116s2003 nyua s 001 0 eng d■003 OCoLC
■020 ▼a0071436359 (electronic bk.)
■040 ▼aN▼T▼cN▼T▼dOCLCQ
■05014▼aTS156▼b.G474 2003eb
■08204▼a658.5620151▼222
■090 ▼a ▼b
■1001 ▼aGeorge, Michael L.
■24510▼aLean Six Sigma for service▼h[electronic resource] ▼bhow to use Lean Speed andSix Sigma Quality to improve services and transactions ▼cMichael L. George.
■260 ▼aNew York ▼aLondon ▼bMcGraw-Hill▼cc2003.
■300 ▼axiv, 386 p. ▼bill.
■500 ▼aIncludes index.
■5050 ▼aUsing Lean Six Sigma for strategic advantage in service. The ROI of Lean Six Sigma for services -- Getting faster to get better (why you need both Lean and Six Sigma) -- Success story #1 Lockheed Martin -- Seeing services through your customers' eyes -- Success story #2 Bank One -- Executing corporate strategy with Lean Six Sigma -- Success story #3 City of Fort Wayne, Indiana -- The value in conquering complexity -- Success story #4 Stanford Hospital and Clinics. DeployingLean Six Sigma in service organizations. Phase 1: Readiness assessment -- Phase2: Engagement (creating pull) -- Phase 3: Mobilization -- Phase 4: Performance& control. Improving services. Service process challenges -- Using DMAIC to improve service processes -- First wave service projects -- Raising the stakes in service process improvement -- Designing world-class services (design for Lean Six Sigma).
■533 ▼aElectronic reproduction.▼bBoulder, Colo. ▼cNetLibrary▼d2003.▼nAvailable via World Wide Web.▼nAccess may be limited to NetLibrary affiliated libraries.
■6500 ▼aQuality control▼xStatistical methods.▼aService industries▼xQuality control▼xStatistical methods.▼aSix sigma (Quality control standard)
■6557 ▼aElectronic books.▼2local
■7102 ▼aNetLibrary, Inc.
■7761 ▼cOriginal▼z0071418210▼w(OCoLC)52143805
■8564 ▼3Bibliographic record display▼uhttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=100671▼zAn electronic book accessible through the World Wide Web;click for information
■994 ▼a92▼bAMF
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