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Information technology enabled global customer service - [electronic resource] : [edited by] Tapio Reponen.
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Information technology enabled global customer service - [electronic resource] : [edited by] Tapio Reponen.
Detailed Information
- Material Type
- 비도서
- ISBN
- 1591400872 (electronic bk.)
- LC Callnumber
- HF5415.5-.I54 2002eb
- DDC
- 658.8/12/0285-21
- Title/Author
- Information technology enabled global customer service - [electronic resource] : [edited by] Tapio Reponen.
- Publish Info
- Hershey, PA : Idea Group Pub., 2002.
- Material Info
- 288 p.
- 서지주기
- Includes bibliographical references and index.
- Reproduction Note
- Electronic reproduction. . Boulder, Colo. : NetLibrary, 2002. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.
- Subject Added Entry-Topical Term
- Customer services Technological innovations Management. Electronic commerce. Information resources management. Information technology Management. International business enterprises Communication systems Management. Internet. Intranets (Computer networks)
- Added Entry-Personal Name
- Reponen, Tapio.
- Added Entry-Corporate Name
- NetLibrary, Inc.
- Additional Physical Form Entry
- . Original. 1591400481. (DLC) 2002027314. (OCoLC)50143330
- Electronic Location and Access
- . Original. 1591400481. (DLC) 2002027314. (OCoLC)50143330
- Control Number
- gtec:53360
MARC
008021111s2002 pau sb 001 0 eng d■003 OCoLC
■020 ▼a1591400872 (electronic bk.)
■040 ▼aN▼T▼cN▼T
■05014▼aHF5415.5▼b.I54 2002eb
■08204▼a658.8/12/0285▼221
■090 ▼a ▼b
■24500▼aInformation technology enabled global customer service▼h[electronic resource]▼c[edited by] Tapio Reponen.
■260 ▼aHershey, PA ▼bIdea Group Pub.▼c2002.
■300 ▼a288 p.
■504 ▼aIncludes bibliographical references and index.
■533 ▼aElectronic reproduction.▼bBoulder, Colo. ▼cNetLibrary▼d2002.▼nAvailable via World Wide Web.▼nAccess may be limited to NetLibrary affiliated libraries.
■6500 ▼aCustomer services▼xTechnological innovations▼xManagement.▼aElectronic commerce.▼aInformation resources management.▼aInformation technology▼xManagement.▼aInternational business enterprises▼xCommunication systems▼xManagement.▼aInternet.▼aIntranets (Computer networks)
■6557 ▼aElectronic books.▼2local
■7001 ▼aReponen, Tapio.
■7102 ▼aNetLibrary, Inc.
■7761 ▼cOriginal▼z1591400481▼w(DLC) 2002027314▼w(OCoLC)50143330
■8564 ▼3Bibliographic record display▼uhttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=72746▼zAn electronic book accessible through the World Wide Web;click for information
■994 ▼a92▼bK4R
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