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Understanding, managing, and implementing quality - [electronic resource] : frameworks, techniques, and cases : edited by Jiju Antony and David Preece.
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Understanding, managing, and implementing quality - [electronic resource] : frameworks, techniques, and cases : edited by Jiju Antony and David Preece.
Detailed Information
- 자료유형
- 비도서
- ISBN
- 0203464087 (electronic bk.)
- 미국회청구기호
- HD62.15-.U53 2002eb
- DDC
- 658.4/013-21
- 서명/저자
- Understanding, managing, and implementing quality - [electronic resource] : frameworks, techniques, and cases : edited by Jiju Antony and David Preece.
- 발행사항
- London : Routledge, 2002.
- 형태사항
- xxii, 232 p. : ill. ; 25 cm.
- 서지주기
- Includes bibliographical references and index.
- 내용주기
- 완전내용Promoting a strategic approach to TQM using a case-based intelligent system /Andreas J. Frangou -- Self-assessment frameworks for business organizations / Ashok Kumar and Ceasar Douglas -- QFD : customer driven design of products and services / Graeme Knowles -- Taguchi methods of experimental design for continuousimprovement of process effectiveness and product quality / Jiju Antony -- Statistical process monitoring in the twenty-first century / Michael Wood -- TQM in higher education institutions : a review and case application / Jaideep Motwani and Glenn Mazur -- Do customers know what is best for them? The use of SERVQUAL in UK policing / Nick Capon and Vivien Mills -- Quality in the NHS : can we master the art of 'conversation'? / Harriet Jefferson -- Quality Management in publichouse retailing : a case study / David Preece, Valerie Steven and Gordon Steven-- Changing supervisory relations at work : behind the success stories of Quality Management initiatives / Patrick Dawson.
- 복제주기
- Electronic reproduction. . Boulder, Colo. : NetLibrary, 2002. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.
- 기타저자
- Antony, Jiju.
- 기타저자
- NetLibrary, Inc.
- 기타형태저록
- . Original. 0415222710. (DLC) 2001044195. (OCoLC)47521380
- 전자적 위치 및 접속
- . Original. 0415222710. (DLC) 2001044195. (OCoLC)47521380
- Control Number
- gtec:50180
MARC
008021009s2002 enka sb 001 0 eng d■003 OCoLC
■020 ▼a0203464087 (electronic bk.)
■040 ▼aN▼T▼cN▼T
■05014▼aHD62.15▼b.U53 2002eb
■08204▼a658.4/013▼221
■090 ▼a ▼b
■24500▼aUnderstanding, managing, and implementing quality▼h[electronic resource] ▼bframeworks, techniques, and cases ▼cedited by Jiju Antony and David Preece.
■260 ▼aLondon ▼aNew York ▼bRoutledge▼c2002.
■300 ▼axxii, 232 p. ▼bill. ▼c25 cm.
■504 ▼aIncludes bibliographical references and index.
■5050 ▼aPromoting a strategic approach to TQM using a case-based intelligent system /Andreas J. Frangou -- Self-assessment frameworks for business organizations / Ashok Kumar and Ceasar Douglas -- QFD : customer driven design of products and services / Graeme Knowles -- Taguchi methods of experimental design for continuousimprovement of process effectiveness and product quality / Jiju Antony -- Statistical process monitoring in the twenty-first century / Michael Wood -- TQM in higher education institutions : a review and case application / Jaideep Motwani and Glenn Mazur -- Do customers know what is best for them? The use of SERVQUAL in UK policing / Nick Capon and Vivien Mills -- Quality in the NHS : can we master the art of 'conversation'? / Harriet Jefferson -- Quality Management in publichouse retailing : a case study / David Preece, Valerie Steven and Gordon Steven-- Changing supervisory relations at work : behind the success stories of Quality Management initiatives / Patrick Dawson.
■533 ▼aElectronic reproduction.▼bBoulder, Colo. ▼cNetLibrary▼d2002.▼nAvailable via World Wide Web.▼nAccess may be limited to NetLibrary affiliated libraries.
■6500 ▼aManagement.▼aTotal quality management.
■6557 ▼aElectronic books.▼2local
■7001 ▼aAntony, Jiju.▼aPreece, David.
■7102 ▼aNetLibrary, Inc.
■7761 ▼cOriginal▼z0415222710▼w(DLC) 2001044195▼w(OCoLC)47521380
■8564 ▼3Bibliographic record display▼uhttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=72296▼zAn electronic book accessible through the World Wide Web;click for information
■994 ▼a92▼bK4R
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