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Service magic - [electronic resource] : the art of amazing your customers : RonZemke and Chip Bell.
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Service magic - [electronic resource] : the art of amazing your customers : RonZemke and Chip Bell.
Detailed Information
- 자료유형
- 비도서
- ISBN
- 0585468737 (electronic bk.)
- 미국회청구기호
- HF5415.5-.Z465 2003eb
- DDC
- 658.8/12-22
- 저자명
- Zemke, Ron.
- 서명/저자
- Service magic - [electronic resource] : the art of amazing your customers : RonZemke and Chip Bell.
- 발행사항
- [Chicago] : Dearborn Trade Pub., c2003.
- 형태사항
- xiii, 248 p. : ill.
- 서지주기
- Includes bibliographical references (p. 229-232) and index.
- 복제주기
- Electronic reproduction. . Boulder, Colo. : NetLibrary, 2003. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.
- 일반주제명
- Consumer satisfaction United States. Customer loyalty United States. Customer services United States. Service industries Customer services United States.
- 기타저자
- Bell, Chip R.
- 기타저자
- NetLibrary, Inc.
- 기타형태저록
- . Original. 0793164672. (DLC) 2003001187. (OCoLC)51505471
- 전자적 위치 및 접속
- . Original. 0793164672. (DLC) 2003001187. (OCoLC)51505471
- Control Number
- gtec:47920
MARC
008030826s2003 ilua sb 001 0 eng d■003 OCoLC
■020 ▼a0585468737 (electronic bk.)
■040 ▼aN▼T▼cN▼T
■043 ▼an-us---
■05014▼aHF5415.5▼b.Z465 2003eb
■08204▼a658.8/12▼222
■090 ▼a ▼b
■1001 ▼aZemke, Ron.
■24510▼aService magic▼h[electronic resource] ▼bthe art of amazing your customers ▼cRonZemke and Chip Bell.
■260 ▼a[Chicago] ▼bDearborn Trade Pub.▼cc2003.
■300 ▼axiii, 248 p. ▼bill.
■504 ▼aIncludes bibliographical references (p. 229-232) and index.
■533 ▼aElectronic reproduction.▼bBoulder, Colo. ▼cNetLibrary▼d2003.▼nAvailable via World Wide Web.▼nAccess may be limited to NetLibrary affiliated libraries.
■6500 ▼aConsumer satisfaction▼zUnited States.▼aCustomer loyalty▼zUnited States.▼aCustomer services▼zUnited States.▼aService industries▼xCustomer services▼zUnited States.
■6557 ▼aElectronic books.▼2local
■7001 ▼aBell, Chip R.
■7102 ▼aNetLibrary, Inc.
■7761 ▼cOriginal▼z0793164672▼w(DLC) 2003001187▼w(OCoLC)51505471
■8564 ▼3Bibliographic record display▼uhttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=91085▼zAn electronic book accessible through the World Wide Web;click for information
■994 ▼a92▼bAMF
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