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E-service - [electronic resource] : twenty-four ways to keep your customers when the competition is just a click away : Ron Zemke, Tom Connellan.
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E-service - [electronic resource] : twenty-four ways to keep your customers when the competition is just a click away : Ron Zemke, Tom Connellan.
Detailed Information
- 자료유형
- 비도서
- ISBN
- 0814424635 (electronic bk.)
- 미국회청구기호
- HF5415.525-.Z46 2000eb
- DDC
- 658.8/12-21
- 저자명
- Zemke, Ron.
- 서명/저자
- E-service - [electronic resource] : twenty-four ways to keep your customers when the competition is just a click away : Ron Zemke, Tom Connellan.
- 발행사항
- New York : American Management Association, 2000.
- 형태사항
- viii, 341 p. ; 23 cm.
- 서지주기
- Includes bibliographical references (p. 317-325) and index.
- 복제주기
- Electronic reproduction. . Boulder, Colo. : NetLibrary, 2000. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.
- 기타저자
- Connellan, Thomas K. , 1942-
- 기타저자
- NetLibrary, Inc.
- 기타형태저록
- . Original. 0814406068. (DLC) 00057607. (OCoLC)44518103
- 전자적 위치 및 접속
- . Original. 0814406068. (DLC) 00057607. (OCoLC)44518103
- Control Number
- gtec:46584
MARC
008001009s2000 nyu s 000 0 eng d■003 OCoLC
■020 ▼a0814424635 (electronic bk.)
■040 ▼aN▼T▼cN▼T▼dOCL▼dOCLCQ▼dMUQ▼dOCLCQ
■05014▼aHF5415.525▼b.Z46 2000eb
■08204▼a658.8/12▼221
■090 ▼a ▼b
■1001 ▼aZemke, Ron.
■24510▼aE-service▼h[electronic resource] ▼btwenty-four ways to keep your customers when the competition is just a click away ▼cRon Zemke, Tom Connellan.
■260 ▼aNew York ▼bAmerican Management Association▼c2000.
■300 ▼aviii, 341 p. ▼c23 cm.
■504 ▼aIncludes bibliographical references (p. 317-325) and index.
■533 ▼aElectronic reproduction.▼bBoulder, Colo. ▼cNetLibrary▼d2000.▼nAvailable via World Wide Web.▼nAccess may be limited to NetLibrary affiliated libraries.
■6500 ▼aCustomer loyalty.▼aInternet marketing.▼aConsommateurs▼xFid?lit?.▼aMarketing sur Internet.
■6557 ▼aElectronic books.▼2local
■7001 ▼aConnellan, Thomas K.▼d1942-
■7102 ▼aNetLibrary, Inc.
■7761 ▼cOriginal▼z0814406068▼w(DLC) 00057607▼w(OCoLC)44518103
■8564 ▼3Bibliographic record display▼uhttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=48710▼zAn electronic book accessible through the World Wide Web;click for information
■994 ▼aX0▼bKER
