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Integrating service level agreements - [electronic resource] : optimizing yourOSS for SLA delivery : John J. Lee, Ron Ben-Natan.
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Integrating service level agreements - [electronic resource] : optimizing yourOSS for SLA delivery : John J. Lee, Ron Ben-Natan.
Detailed Information
- 자료유형
- 비도서
- ISBN
- 0471428663 (electronic bk.)
- 미국회청구기호
- TK5102.84-.L44 2002eb
- DDC
- 004.6/068-21
- 저자명
- Lee, John J. , 1961-
- 서명/저자
- Integrating service level agreements - [electronic resource] : optimizing yourOSS for SLA delivery : John J. Lee, Ron Ben-Natan.
- 발행사항
- Indianapolis, Ind. : Wiley, c2002.
- 형태사항
- xvii, 446 p. : ill., maps ; 24 cm.
- 서지주기
- Includes bibliographical references (p. 433-435) and index.
- 복제주기
- Electronic reproduction. . Boulder, Colo. : NetLibrary, 2002. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.
- 일반주제명
- Information technology. Internet service providers. Service-level agreements. Telecommunication Customer service. Telecommunication Quality control.
- 기타저자
- Ben-Natan, Ron.
- 기타저자
- NetLibrary, Inc.
- 기타형태저록
- . Original. 0471210129. (DLC) 2002008682. (OCoLC)50004019
- 전자적 위치 및 접속
- . Original. 0471210129. (DLC) 2002008682. (OCoLC)50004019
- Control Number
- gtec:45463
MARC
008021008s2002 inuab sb 001 0 eng d■003 OCoLC
■020 ▼a0471428663 (electronic bk.)
■040 ▼aN▼T▼cN▼T
■05014▼aTK5102.84▼b.L44 2002eb
■08204▼a004.6/068▼221
■090 ▼a ▼b
■1001 ▼aLee, John J.▼d1961-
■24510▼aIntegrating service level agreements▼h[electronic resource] ▼boptimizing yourOSS for SLA delivery ▼cJohn J. Lee, Ron Ben-Natan.
■260 ▼aIndianapolis, Ind. ▼bWiley▼cc2002.
■300 ▼axvii, 446 p. ▼bill., maps ▼c24 cm.
■504 ▼aIncludes bibliographical references (p. 433-435) and index.
■533 ▼aElectronic reproduction.▼bBoulder, Colo. ▼cNetLibrary▼d2002.▼nAvailable via World Wide Web.▼nAccess may be limited to NetLibrary affiliated libraries.
■6500 ▼aInformation technology.▼aInternet service providers.▼aService-level agreements.▼aTelecommunication▼xCustomer service.▼aTelecommunication▼xQuality control.
■6557 ▼aElectronic books.▼2local
■7001 ▼aBen-Natan, Ron.
■7102 ▼aNetLibrary, Inc.
■7761 ▼cOriginal▼z0471210129▼w(DLC) 2002008682▼w(OCoLC)50004019
■8564 ▼3Bibliographic record display▼uhttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=72243▼zAn electronic book accessible through the World Wide Web;click for information
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