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Customer care - [electronic resource] : how to create an effective customer focus : Sarah Cook.
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Customer care - [electronic resource] : how to create an effective customer focus : Sarah Cook.
Detailed Information
- Material Type
- 비도서
- ISBN
- 0585384460 (electronic bk.)
- LC Callnumber
- HF5415.5-.C67 2000eb
- Author
- Cook, Sarah , 1955-
- Title/Author
- Customer care - [electronic resource] : how to create an effective customer focus : Sarah Cook.
- Edited Info
- 3rd ed.
- Publish Info
- London : Kogan Page, 2000.
- Material Info
- viii, 215 p. : ill. ; 23 cm.
- General Note
- Previous ed.: 1997.
- 서지주기
- Includes bibliographical references (p. [207]-[208]) and index.
- Reproduction Note
- Electronic reproduction. . Boulder, Colo. : NetLibrary, 2001. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.
- Subject Added Entry-Topical Term
- Customer relations.
- Added Entry-Corporate Name
- NetLibrary, Inc.
- Additional Physical Form Entry
- . Original. 0749432365
- Electronic Location and Access
- . Original. 0749432365
- Control Number
- gtec:43755
MARC
008011013s2000 enka sb 001 0 eng d■003 OCoLC
■020 ▼a0585384460 (electronic bk.)
■040 ▼aN▼T▼cN▼T▼dOCLCQ
■05014▼aHF5415.5▼b.C67 2000eb
■090 ▼a ▼b
■1001 ▼aCook, Sarah▼d1955-
■24510▼aCustomer care▼h[electronic resource] ▼bhow to create an effective customer focus ▼cSarah Cook.
■250 ▼a3rd ed.
■260 ▼aLondon ▼bKogan Page▼c2000.
■300 ▼aviii, 215 p. ▼bill. ▼c23 cm.
■500 ▼aPrevious ed.: 1997.
■504 ▼aIncludes bibliographical references (p. [207]-[208]) and index.
■533 ▼aElectronic reproduction.▼bBoulder, Colo. ▼cNetLibrary▼d2001.▼nAvailable via World Wide Web.▼nAccess may be limited to NetLibrary affiliated libraries.
■6500 ▼aCustomer relations.
■6557 ▼aElectronic books.▼2local
■7102 ▼aNetLibrary, Inc.
■7761 ▼cOriginal▼z0749432365
■8564 ▼3Bibliographic record display▼uhttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=62802▼zAn electronic book accessible through the World Wide Web;click for information
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