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Achieving service excellence - [electronic resource] : strategies for healthcare : Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton.
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Achieving service excellence - [electronic resource] : strategies for healthcare : Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton.
Detailed Information
- Material Type
- 비도서
- ISBN
- 0585426392 (electronic bk.)
- LC Callnumber
- R727-.F684 2002eb
- DDC
- 362.1/068-21
- Author
- Fottler, Myron D.
- Title/Author
- Achieving service excellence - [electronic resource] : strategies for healthcare : Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton.
- Publish Info
- Chicago, IL : Health Administration Press, c2002.
- Material Info
- xxiii, 422 p. : ill. ; 23 cm.
- 총서명
- ACHE management series
- 서지주기
- Includes bibliographical references.
- Reproduction Note
- Electronic reproduction. . Boulder, Colo. : NetLibrary, 2002. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.
- Subject Added Entry-Topical Term
- Customer relations. Medical care Customer services. Patient satisfaction.
- Added Entry-Personal Name
- Ford, Robert C.((Robert Clayton)) , 1945-
- Added Entry-Corporate Name
- NetLibrary, Inc.
- Additional Physical Form Entry
- . Original. 1567931901. (DLC) 2002068569. (OCoLC)49711637
- Series Added Entry-Uniform Title
- Management series (Ann Arbor, Mich.)
- Electronic Location and Access
- Management series (Ann Arbor, Mich.)
- Control Number
- gtec:41262
MARC
008021021s2002 ilua sb 000 0 eng d■003 OCoLC
■020 ▼a0585426392 (electronic bk.)
■040 ▼aN▼T▼cN▼T
■05014▼aR727▼b.F684 2002eb
■08204▼a362.1/068▼221
■090 ▼a ▼b
■1001 ▼aFottler, Myron D.
■24510▼aAchieving service excellence▼h[electronic resource] ▼bstrategies for healthcare ▼cMyron D. Fottler, Robert C. Ford, Cherrill P. Heaton.
■260 ▼aChicago, IL ▼bHealth Administration Press▼cc2002.
■300 ▼axxiii, 422 p. ▼bill. ▼c23 cm.
■4901 ▼aACHE management series
■504 ▼aIncludes bibliographical references.
■533 ▼aElectronic reproduction.▼bBoulder, Colo. ▼cNetLibrary▼d2002.▼nAvailable via World Wide Web.▼nAccess may be limited to NetLibrary affiliated libraries.
■6500 ▼aCustomer relations.▼aMedical care▼xCustomer services.▼aPatient satisfaction.
■6557 ▼aElectronic books.▼2local
■7001 ▼aFord, Robert C.▼q(Robert Clayton)▼d1945-▼aHeaton, Cherrill P.
■7102 ▼aNetLibrary, Inc.
■7761 ▼cOriginal▼z1567931901▼w(DLC) 2002068569▼w(OCoLC)49711637
■8300 ▼aManagement series (Ann Arbor, Mich.)
■8564 ▼3Bibliographic record display▼uhttp://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=72546▼zAn electronic book accessible through the World Wide Web;click for information
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