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The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention
The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention
상세정보
- 자료유형
- 기사
- ISSN
- 02767783
- 서명/저자
- The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention / Scherer, A. ; Wunderlich, N.V. ; von Wangenheim, F.
- 형태사항
- pp. 177
- 기타저자
- Scherer, A.
- 기타저자
- Wunderlich, N.V.
- 기타저자
- von Wangenheim, F.
- 모체레코드
- 모체정보확인
- Control Number
- gtec:324368
MARC
008170913s2015 us a a eng■022 ▼a02767783
■245 ▼aThe Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention▼dScherer, A.▼eWunderlich, N.V.▼evon Wangenheim, F.
■300 ▼app. 177
■7001 ▼aScherer, A.
■7001 ▼aWunderlich, N.V.
■7001 ▼avon Wangenheim, F.
■773 ▼tMIS Quarterly▼gVolume 39 Issue 1▼d2015, 03
■SIS ▼aKS030836▼b292416▼h3▼sG
