목차정보
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HOW TO USE THE HANDBOOK…1.1 THE QUALITY FUNCTION…2.1 QUALITY AND INCOME…3.1 QUALITY COSTS…4.1 QUALITY POLICIES AND OBJECTIVES…5.1 COMPANYWIDE PLANNING FOR QUALITY…6.1 ORGANIZING FOR QUALITY…7.1 UPPER MANAGEMENT AND QUALITY…8.1 QUALITY ASSURANCE…9.1 MANAGING HUMAN PERFORMANCE…10.100 TRAINING FOR QUALITY…11.111 FIELD INTELLIGENCE…12.122 PRODUCT DEVELOPMENT…13.133 SOFTWARE DEVELOPMENT…14.144 SUPPLIER RELATIONS…15.155 MANUFACTURING PLANNING…16.166 PRODUCTION…17.177 INSPECTION AND TEST…18.188 MARKETING…19.199 CUSTOMER SERVICE…20.100 ADMINISTRATIVE AND SUPPORT OPERATIONS…21.111 QUALITY IMPROVEMENT…22.122 BASIC STATISTICAL METHODS…23.133 STATISTICAL PROCESS CONTROL…24.144 ACCEPTANCE SAMPLING…25.155 DESIGN AND ANALYSIS OF EXPERIMENTS…26.166 COMPUTERS AND QUALITY…27.177 PROCESS INDUSTRIES…28.188 ELECTRONICS COMPONENTS INDUSTRIES…29.199 ASSEMBLY INDUSTRIES…30.100 COMPLEX INDUSTRIES…30.111 COMPLEX INDUSTRIES…31.122 JOB SHOP INDUSTRIES…32.133 SERVICE INDUSTRIES…33.144 QUALITY AND SOCIETY…34.155 QUALITY AND THE NATIONAL CULTURE…35A.166 QUALITY IN DEVELOPING COUNTRIES…35B.177 QUALITY IN FRANCE…35C.188 QUALITY IN THE FEDERAL REPUBLIC OF GERMANY…35D.199 QUALITY IN GREAT BRITAIN…35E.100 QUALITY IN JAPAN…35F.111 QUALITY IN THE UNITED STATES OF AMERICA…35G.122 QUALITY IN SOCIALIST COUNTRIES…35H.133 |